FAQs

Q: How do I get to the HIA Home Show?

A: Visit our Getting There page under Visitor Info for all public transport and parking options.

Q: Can I buy from the stallholders at the HIA Home Show?

A: Yes! Most exhibitors will be selling their products at the HIA Home Show usually at a special Home Show discount.

Q: Is there an ATM available at the HIA Home Show?

A: Yes, however sometimes you need to join a long queue, so we recommend getting cash out before you arrive at the HIA Home Show.

Q: How do I pre book a session time at the Ask an Expert area?

A: The Ask an Expert pre-bookings are available via the website a few weeks out from the show. Be sure to check back in the weeks leading up to the Show to book your appointment!

Q: What are the opening hours?

A: Opening hours are Fri – Sun 10am-6pm daily.

Q: Is there a cost to attend one of the seminars?

A: All our seminars are free to attend and seating is available on a ‘first come’ basis. Please visit our Seminar Series page to see what sessions you can attend!

Q: Are there cloakroom facilities?

A: No, there are no cloakroom facilities available onsite.

Q: Is there a café / food available at the HIA Home Show?

A: Yes, there are large cafés at all our Home Shows, with plenty of vegetarian food also available.

Q: I got a ticket online, but the ticket and/or confirmation receipt didn’t come through to my email.

A: Firstly, please check your junk email box as the email may have been sent there. If it is not there please contact us on 03 9276 5555 or email [email protected] and we can send you through another copy.

Q: Do I need a ticket if I belong to the building trade?

A: Everyone needs a ticket to enter the event. All visitors can claim free tickets at http://bit.ly/3aiZEgz

Q: Is parking available at the Show?

A: There is parking at the venue, and there are several parking garages in the area. Visit our “Getting There” page for more information!

Q: Who is the organiser of the Show?

A: Exhibitions and Events Australia (EEA) was established by Jane Ford, Managing Director. Its directors have over 40 years of experience developing many of Australia’s best trade and consumer shows. Our focus is on staging excellent exhibitions that meet our client’s unique requirements, both exhibitors and visitors.

To learn more about us, visit our “Contact” page.

Coronavirus update

EEA have been monitoring the progress of the COVID-19 Coronavirus outbreak. Outlined are health and safety recommendations from WHO (World Health Organisation) and the Australian Government, as well as ICC Sydney’s practises to ensure the event runs smoothly and safely.

 

The Sydney HIA Home Show is taking place as scheduled.

 

Health & Safety FAQs

What are the general health recommendations during the show as a result of the novel coronavirus?

The following guidelines are set out by the WHO and the Australian Government:

  • Frequently clean hands by using alcohol-based hand rub or soap and water;
  • When coughing and sneezing cover mouth and nose with flexed elbow or tissue – throw the tissue away immediately and wash hands;
  • Avoid close contact with anyone who has a fever and cough;
  • If you have a fever, cough and difficulty breathing seek medical care early and share previous travel history with your health care provider;
  • The consumption of raw or undercooked animal products should be avoided. Raw meat, milk or animal organs should be handled with care, to avoid cross-contamination with uncooked foods, as per good food safety practices

 

What are the first signs of infection of coronavirus?

Symptoms may include fever, cough, sore throat, nausea/vomiting, and difficulty breathing. Difficulty breathing is a sign of possible pneumonia and requires immediate medical attention. It can take up to 14 days for symptoms to show after a person has been infected.

 

What if someone has concerns about recent development of symptoms onsite?

Our central point of contact will be at the information office, which is staffed at all times during show hours.

 

What happens if detection occurs?

Once detection has occurred event security in consultation with EEA will notify venue’s First Aid Responders who will handle any suspected cases of the novel Coronavirus on site in accordance with current official guidance from both the Ministry of Health and St John Ambulance (NSW). This includes the rapid and safe removal of any suspected case from the venue via the emergency services as an immediate priority, with interim isolation implemented on site as needed, to ensure the safety of the patient and public.

 

What ICC are doing:

 

1. Free standing hand sanitizers have been strategically positioned around main corridors, entry points, customer service desks and public areas across the three buildings of the Centre. Each sanitiser is accompanied by a World Health Organisation approved “How to HANDRUB” sign. Tissues and bins for their hygienic disposal have also been put in place throughout the venue with a NSW Health sign on “cough etiquette”.

 

2. Bathrooms across the venue have a World Health Organisation “How to Hand WASH” sign also.

 

3. Presentation Services (our housekeeping department) allocates one person on each shift to walk around wiping the below areas with a medical disinfectant. This is targeted three times throughout the shift:

  • Escalator handrails
  • Door Handles
  • Elevator buttons
  • Handles in toilets
  • ATM Machines
  • Benches

 

4. Toilets are checked and wiped 4 times a day on each level with a disinfectant targeting the below areas:

  • Handles
  • Toilet Seat
  • Toilet Push Button
  • Taps
  • Doors
  • Hand dryer
  • Paper Toilet holders

 

For the most recent updates: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

 

A message from the venue: ICC Sydney